I have trouble getting to one of your stores are you able to bring samples to my home?
Yes absolutely no problem. We offer a free home consultation and our mobile showroom has our full carpet collection on board. You can view the samples in the comfort of your own home, in the natural light of your rooms. We can do a home check on the quality of your existing underlay, whether there is any moisture issues and offer specialist advice, free measuring and planning from one of our specialist home consultants. We are currently covering large regions of England, Wales and Scotland and we’re expanding this service rapidly.
Do you have a free measuring and planning service?
Yes we do! Once you’ve chosen your new flooring, we’re more than happy to come and measure up accurately. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need. We would be absolutely delighted to visit you at home and accurately measure your space. We can then efficiently plan the exact amount of carpets of flooring you will need. This could reduce waste and help save you money. Reducing waste can also help us protect our planet.
I have a quote from another retailer but your service looks better, will you match my price?
Yes, we pledge to beat any quote for the exact same, identical product. If you find a high street shop offering a lower totally fitted price for a purely identical carpet, underlay and accessories, with the same high level of service, just bring us the quote, we’ll check it and beat it! Some high street competitors have a different nationwide shop price to their online price; Tapi Carpets & Floors only sell from a physical shop and not online, so we match our prices to the competitor’s physical shop price only. We also know that some high street competitors have a lower price in specific shops. Where these shops are within 10 miles of a Tapi Carpets & Floors branch, we’ll lower our price to beat your quotation.
What exactly is the ‘wear guarantee’?
Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Some of our floors carry up to 20 years wear guarantee! The ‘Free Wear Guarantee’ guarantees your carpet or flooring will not wear out within the stated number of years on the product. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor.
What exactly is the ‘10 year fitting guarantee’?
If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. The ‘Free 10 year fitting guarantee’ only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. In this instance you qualify for the ‘Free 10 year fitting guarantee’ and we will guarantee your satisfaction for 10 years from the date on your invoice. Please keep your receipt for proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations.
Do I have to purchase the Delivery & Care Package?
No you don’t have to purchase the Delivery & Care package if you are arranging your own delivery and fitting.
What exactly is the ‘Delivery & Care Package’?
The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. That’s why, if you would like us to arrange delivery and fitting for you, you will need to purchase our Delivery & Care Package. The Tapi Delivery & Care Package covers the cost of packaging and delivering your new flooring to your home, removing and replacing a reasonable amount of empty furniture, and a complementary vacuum and clean up after fitting and bagging and removing off cuts that are disposed of by Tapi. You may also qualify for a 10 year fitting satisfaction guarantee. We have developed the Delivery & Care Package to ensure your delivery and fitting run smoothly. We have also made sure we offer a top service at a cheaper price than other national carpet chains. The Tapi Delivery & Care Package covers:-
Preparing, packaging and delivering your new flooring.
It also includes our fitters agreeing with us to remove and replace a reasonable amount of your empty furniture and a complementary vacuum and clean up after.
It includes the fitters removing any off cuts from your home. They bring these offcuts back to the store and we pay for the disposal of them.
In addition to this, if you purchase your carpet, accessories and underlay with Tapi, and let us arrange your fitting (thus purchasing the Delivery and Care package), you will qualify, for no extra cost, for a 10 year fitting satisfaction guarantee. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Please keep your receipt as proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations. We have a passion for floors and we hope you love yours too!
Can you help me get my old floor ready to lay my new floor?
Yes our fitters offer a huge choice of services to help you. We can arrange all of this for you when you place your order with Tapi Carpets. Please make sure to let us know off any little thing that may be worrying you and we can most likely sort it out for you. One of our most popular services is that we can arrange for the fitter to uplift and remove your old flooring. Please ask for this service when you are ordering your new flooring at Tapi Carpets. We can give you a quote and arrange this for you. The cost for this service is payable to the fitter on the day of fitting.
Do you offer additional fitting services?
Our fitting teams offer a huge array of additional services to help get the perfect fit. From uplifting and removing your old flooring, preparing your new subfloor with screed or ply board and perfectly fitting your new carpet or flooring with all underlay and accessories. Many of our fitters will trim doors, but not all of them so please mention this to us if you need this service. Tapi can offer you a quote and arrange your fitter to carry out these works for you. At Tapi – no mountain is too high!
Can you make a rug to my personal size or shape?
We can edge any piece of carpet to your specific size to create the perfect rug. This technique is know as whipping! Choose one of our wonderful carpets or make matching doormats out of offcuts! Let us know the size and we’ll whip your carpet into shape!
Can I take a sample home to check the colour and style suits my home?
Yes of course! We do ask for a £25 deposit which is totally refundable upon return of the samples, so that we can ensure we receive these back for other customers to use!
Do you move furniture? Does my room have to be clear of all items?
In general, it’s best to get as much furniture out of the room as possible. If you have purchased the Delivery & Care Package, then our fitters will remove a reasonable amount of empty furniture from the room. If the furniture that needs to be removed is heavy or large and requires more than one person to assist in its removal, please inform the staff members when you are placing your order so they can inform the fitting partners. In some circumstances we may be able to offer a ‘room clearance’, again please contact a store colleague for more information on what this entails.
Do you fit carpet? Where can I get a quote for fitting?
Yes, our fitting partners will fit any products purchased from us. A store representative can discuss this with you and provide you with a quotation when discussing your flooring purchase.
Do you offer runners for stairs and hallways? Do you sell stairrods?
Yes, we can. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. This can then be cut down and whipped into a runner for a stair or a hallway thus expanding your choice greatly. We do also sell a wide range of lovely stair rods.
Can you turn offcuts from my flooring into mats?
Yes, we offer a ‘whipping’ service, which is the technical name for the action of edging an off-cut or carpet, so that it can be made into a rug or mat. If you bring your off-cut into your local store they will be able to confirm the price as well as the timescales this activity will take.
Do you offer made to measure rugs?
If your total order exceeds 4 square metres (this can be made up of a number of pieces) from the same carpet, then any carpet in our range can be cut down and whipped to a rug of any size. Alternatively, some stores stock a selected range of rugs too.
I love the scent you use in your store; can I purchase it for my home?
We often get positive comments from customers regarding the scent used in our stores. We chose this particular scent as we believe it aids the shopping experience as well as providing us with a unique presence, aided by the welcoming layout and design of our store interior. The scent is exclusive to Tapi but provided by a commercial company called ScentAir. If you would like further information on this product, please send an email to firstname.lastname@example.org stating your interest in our scent and we will put you in touch with someone who can assist you further.
Do you offer interest free credit? Can I apply online?
We do offer interest free credit. There is a minimum purchase of £500 and dependent upon the order value you could obtain up to 4 years interest free credit. A signature is required “in store” when completing the agreement but it’s a quick process and for this reason we cannot offer this opportunity online. For more information please visit the ‘terms and conditions’ section of our website. For further details and information please visit our interest free credit page https://www.tapi.co.uk/interest-free-credit
Can I get samples sent to my home?
The carpet samples we have in the store can be loaned out for a short period (normally 24 / 48 hours) as long as a deposit is placed. Alternatively, if we operate a mobile showroom in your area, we could send the home consultant to you for you to make your selection however you would not be able to keep the samples. A home visit often helps the selection process so that you can compare and contrast colours so that they match your furniture or décor.
You fitted my flooring some months ago and I’ve spilled something on it. Can you provide with me any advice on how to clean it?
We email a care guide out to you during the order process on how to best care for your new floor as we realise the importance of the correct maintenance for each flooring type. It is important any spillage is cleaned up as quickly as possible and, in most cases, it is important not to rub the affected area. If you would like us to send you the floor care guide please email email@example.com and we will send it to you.